Product Lifecycle

Overview

As part of our product innovation strategy, Extron continually improves the efficiency and security of its software and firmware. Using the latest version assures product compatibility and provides benefits from the most recent features, enhancements, security patches, and bug fixes.

As part of our mission to provide a consistent and predictable product experience, we have created the following resources:

Lifecycle General Information

Phase Definitions

Initial Release Date: This is the date the software and/or firmware were first publicly available.
Active: This software or firmware is the current version with the latest features, enhancements, security patches, and bug fixes.
Archives: This software or firmware version is approaching retirement. It no longer receives new features, enhancements, security patches, and bug fixes. Extron highly recommends that you update your system to the active version.
Retired: This software or firmware has reached end of life and is no longer available on the website. Contact your Extron representative if you need software or firmware not shown above.

Release Numbering Convention

x.y.z.b

x = Major release number
y = Minor release number
z = Patch release number
b = Build number

Releases with a change in the first digit X are major releases (e.g. 2.1.0 or 3.1.0)

Releases with a change in the second digit Y are minor releases (e.g. 2.1.1, 2.2.1)

Releases with a change in the third digit Z are patch releases (e.g. 2.1.2, 2.1.3)

Global Configurator Version example — An example of where the Release Number is located on Global Configurator about window.

Frequently Asked Questions

As part of our ongoing product innovation strategy, Extron releases new versions of our software and firmware products on a routine basis. Each new version includes additional features to assist you in deploying and maintaining projects, along with improvements to functionality, overall efficiency, and security. We recommend using the latest version to maintain compatibility with the latest products, as well as benefit from the most recent features, enhancements, security patches, and bug fixes.

Notifications will be posted in Extron’s eNews publication, as well as the “What’s New” portion of the applicable software packages. This landing page was created to keep the latest information accessible. Please check often for updated information.

Please reach out to your Extron Customer Support Representative should the need arise to use a version which is no longer available.

Yes, however retired software and/or firmware will not receive new features, enhancements, or security patches. Extron recommends that you use the latest version available from our main download page or any product page.

Product Lifecycle

Overview

Lifecycle Phase Tracker

Lifecycle General Information

Phase Definitions

Release Numbering Convention

x.y.z.b

Frequently Asked Questions

Why is Extron implementing a Product Lifecycle?

How are customers notified about version milestones?

Can I still get support for a software and/or firmware version which is no longer available?

Can I still use retired software and/or firmware?