Extron Product Security

Safeguarding the Integrity of Extron Products on the Network

Information Update About Spectre, Meltdown, and Extron Products (Updated January 9, 2018)

Recent product security research findings have identified two security issues known as Meltdown and Spectre. These issues impact modern device processors and affect nearly all traditional computing devices and operating systems.

The Spectre and Meltdown issues are not Extron product vulnerabilities. There are no known exploits that impact Extron products or customers.

Extron recommends checking with your organization about the availability of updates for computers, servers, and mobile devices as most manufacturers have already released mitigations. Always download Extron software, firmware, and drivers from trusted sources such as Extron.com.

For broader details about Meltdown and Spectre, please visit https://meltdownattack.com/.

Why is Product Security Important?

With networked AV systems, security has become as important of a consideration as performance and reliability. While networked devices may be placed in a secure room or locked cabinet, they may still be vulnerable due to a weakness in the product's design, implementation, operation, or management. When exploited, these vulnerabilities can adversely impact a company's security policy once the device is deployed on a network.

Extron helps organizations tackle these security challenges beginning with our Pro Series control processors – the central component of any AV control system. Our high-performance, secure control processors enhance control system capabilities and complete a control ecosystem that is secure by design. This dedication to security is carried throughout the Extron family of products.

Our Approach to Security

Extrons Approach to Product Security — Extron product security response process

For the protection of our customers, Extron does not disclose, discuss, or confirm security issues until a full investigation has occurred and any necessary patches or releases are available.

We perform regular performance and compliance reviews for each product we manufacture. While different types of products may have different security goals, we provide the documentation and support our customers need to maintain the highest security standards and integrity.

Customers rely on secure products and solutions, and it is our goal to ensure that Extron products meet this expectation.

Software and Firmware Updates

Implementing the latest software and device firmware is essential to maintaining the security of your Extron products and benefitting from advances in product functionality. In doing so, you ensure that the hardware and software meets the rigorous quality assurance standards of Extron Electronics, an ISO 9001:2015 certified company. To obtain the latest versions of firmware and software, visit the Download Center.

Contacting Extron about Security Issues

If you have discovered a potential security concern in an Extron product, please complete the contact form.

Our Satisfaction Guarantee

Our commitment to satisfy you is paramount. In every interaction with Extron, you can be confident you will receive our S3 commitment to Service, Support, and Solutions. To underscore this commitment, we offer our Satisfaction Guarantee. We will work diligently to resolve any issue you have with your purchase until you are completely satisfied. Extron employees are prepared to do whatever it takes to make certain that the entire process of doing business with us is a positive and professionally rewarding experience for you.